Studies show difficult situations for customers as well as for providers
Significant Cost Savings through Intelligent SLA Benchmarking
Introducing SLA benchmarking provided annual cost savings of € 2.5m for a global bank with very mixed IT infrastructures and services.
The 4 Maturity Levels for Intelligent Service Benchmarking
Why Service Benchmarking?
Case I: SLA Rating and Benchmarking
Quality and Efficiency Rating Bank Office Services Swiss Retail Bank
Case II: IT Service Management Optimization
Incident Resolution Time Reduced by 30% by Enhancing a Standard Incident Management System with Analytics, Prediction and Decision Support